Blinds.com Return Policy: Complete Overview and Guidelines

Because window treatments are custom-made to exact specifications, Blinds.com handles returns through specialized satisfaction guarantees rather than traditional store refunds. Instead of requiring customers to mail back custom products for a standard refund, the company offers exchange and remake programs to ensure proper fit, color, and design.

Key Guarantees and Coverage Breakdown

1. The 100% Satisfaction Guarantee (Design & Color Exchange)

If you are not satisfied with the style, color, or overall quality of your window treatment, Blinds.com provides exchange options:

• Window Period: You must contact customer service within 30 calendar days of order delivery.
• Color Swatch Process: For color-related exchanges, Blinds.com will send a free physical sample in the new shade first to confirm your preference before manufacturing the replacement.
• Lifetime Household Limits: Eligible for 1 replacement per product, up to a maximum limit of 10 items per household per lifetime.
• Exclusions: Excludes commercial orders (orders containing 25 or more of the same product or tax-exempt purchases) and specific select lines such as basic cordless faux wood blinds.

2. The SureFit™ Guarantee (Sizing & Measurement Mistakes)

If you measured your window incorrectly, Blinds.com remakes the product to correct the size:

• Window Period: Requests must be filed within 30 calendar days of package receipt.
• Coverage: Free remakes covering standard sizing or mounting mistakes. You are not required to pay return shipping for the original incorrect item.
• Lifetime Household Limits: Limited to 1 remake per item, up to a maximum limit of 4 item remakes per household per lifetime.
• Exclusions: Does not apply to draperies, drapery hardware, light blockers, or products ordered outside recommended factory size limits.

3. Defective, Damaged, or Incorrect Shipments

• Full Resolution: If your window treatments arrive damaged during transit, missing components, or with a manufacturing defect, Blinds.com will repair, replace, or remake the item at no cost.
• Reporting Requirement: Customers should report physical damage or defective parts immediately upon delivery with photo documentation.

Step-by-Step Request Process

1. Inspect Upon Arrival: Check your package within 30 days of delivery to verify fit, color, and functionality.
2. Contact Customer Support: Call Blinds.com customer service at 800-505-1905 to request an adjustment under the 100% Satisfaction or SureFit™ Guarantee.
3. Provide Documentation: Supply photo evidence of the sizing issue or product flaw if requested by the support agent.
4. Receive Replacement: Once approved, your adjusted window treatment will be remade and shipped directly to your door.