Missacc Return Policy – Know All Possible Conditions

The official Missacc return policy allows customers to request a return or refund for standard-sized dresses, provided you contact customer support to initiate the process rather than sending items back unannounced. You are eligible for a 100% full refund, including original shipping charges, if your dress arrives damaged, defective, or wrongfully shipped. However, because Missacc items are made to order, standard non-faulty returns result in a partial refund because original shipping costs, rush fees, customs taxes, and return postage costs are strictly non-refundable.

Detailed Breakdown of the Missacc Return Policy

1. Conditions for Returns and Exclusions

• Standard Size Orders: Standard-sized dresses can be returned, but return shipping costs are paid by the customer. Original shipping and expedited fees are non-refundable.
• Custom-Fit Orders:Dresses ordered with custom sizing are strictly non-returnable and non-refundable unless there is a material manufacturing defect or quality failure.
• Try-On At-Home Program:At-home try-on dresses must be returned within 7 days of delivery using the provided pre-paid label. The $15 try-on fee per dress is non-refundable.
• Item Condition:Items must be returned in their original, unwashed, unworn, and unaltered condition with all original tags and packaging intact.

2. Local Alteration Reimbursement Allowances

To avoid expensive overseas shipping fees for minor sizing issues, Missacc offers limited monetary reimbursements if you choose to have the dress altered locally by a tailor:

• Dresses $99 or Less:Maximum reimbursement limit of $20.
• Dresses $100 to $159:Maximum reimbursement limit of $30.
• Dresses $160 to $199:Maximum reimbursement limit of $40.
• Dresses $200 and Above:Maximum reimbursement limit of $60.
• Requirement:You must submit 1 clear copy of your tailor’s receipt and order number to customer service to receive the reimbursement.

3. Order Cancellation Rules

• Within 24 Hours:100% full refund if canceled within 24 hours of payment confirmation.
• 24 to 120 Hours: Partial refund (50% of the item price plus 100% of shipping fees) due to production start.
• After 120 Hours:Refund of original shipping fees only.
• Shipped Orders:Orders that have already shipped cannot be canceled.

4. How to Submit a Return

1. Contact Support:Email customer support at [email protected] within your return window to request an official authorization and return address.
2. Pack the Item:Secure the dress using its original packaging and attach any required documentation provided by customer care.
3. Ship to Warehouse:Mail the parcel to the designated return address (Missacc Return Center in Guangzhou, China) via a tracked postal service.
4. Processing & Payout:Returns are inspected within 4 to 6 business days of warehouse arrival, and approved refunds appear on your original payment method within 3 to 10 business days.