32 Degrees Return Policy: Complete Breakdown

The official 32 Degrees return policy allows customers to return or exchange unworn, unsoiled, and unwashed clothing within 45 days of the original shipping date. Standard return requests processed through their online returns portal for a monetary refund incur a $5 fee, which is automatically deducted from the final refund total to cover return postage. However, if you opt to exchange the item for a different size or color of the same product, this $5 handling fee is waived.

Detailed Breakdown of the 32 Degrees Return Policy

1. General Conditions and Timeframes

• 45-Day Window: You have up to 45 days from the date your order shipped to request a return or exchange.
• Item Condition: Returned products must be unworn, unwashed, and undamaged, with all original tags and packaging intact.
• Original Shipping Costs: Outbound shipping fees paid on the initial order are strictly non-refundable.

2. Fee Structure and Exchanges

• Refund Deduction: A $5 return processing fee is subtracted from your payout if you request a refund back to your original payment method.
• Free Size and Color Exchanges: The $5 fee is waived if you use the portal to exchange the item for a different size or color of the exact same style.
• Single Submission Limit: Only 1 return or exchange request can be submitted per item on an order.

3. Damaged or Defective Deliveries

• Bypass the Portal: If your package arrives damaged, missing items, or with a manufacturing defect, do not submit a standard return through the web portal.
• Direct Contact: Contact 32 Degrees customer support directly by emailing [email protected] with your order details and photos of the defect to arrange a 100% free replacement or full refund.

4. Exclusions and Non-Returnable Items

• Final Sale Merchandise: Items clearly designated or marked as final sale cannot be returned or exchanged under any circumstances.
• Gift Cards: Gift cards are non-returnable and cannot be redeemed for cash unless mandated by state law.
• No Physical Store Returns: 32 Degrees operates exclusively online, so all returns must be completed via mail using their portal labels.

5. Step-by-Step Return Process

1. Access Portal: Go to the Returns & Exchange Portal on the official 32 Degrees website.
2. Enter Order Info: Provide your 1 order number and shipping zip code to retrieve your purchase history.
3. Print Shipping Label: Select the items to return or exchange and print the provided pre-paid USPS shipping label.
4. Ship and Wait: Pack the items securely and drop the parcel off at any USPS location. Approved refunds are credited to your original payment method within 7 to 10 business days of warehouse delivery.