BOOX Return Policy – Find All Return Refund Info

The official BOOX return policy allows customers to request a return or refund within 30 days of receiving their order, provided the device was purchased directly from the official BOOX Shop. You are eligible for a full refund if the device arrives defective, is the wrong item, or is returned completely unopened for orders shipped from regional US, UK, or Germany warehouses. However, returning an opened device for personal preference or returning items shipped from non-local warehouses (such as Hong Kong) results in a partial refund due to non-refundable shipping charges, receipt fees, and potential restocking fees.

Detailed Breakdown of the BOOX Return Policy

1. Conditions for Full vs. Partial Refunds

• Full Refunds: Granted if you cancel before shipping, receive a defective or non-functional unit, receive the wrong item, or return an unopened item shipped from regional warehouses (US, UK, or Germany).
• Partial Refunds: If you open and return a functional device out of personal preference, BOOX deducts specific processing fees.
• Hong Kong Warehouse Orders: If your order was dispatched from their HK warehouse, round-trip shipping costs and customs duties are deducted even if the product remains unopened.

2. Fee Structure for Personal Preference Returns

When returning a working, opened device, BOOX deducts standard fees upon inspection:

• Receipt Charge: A handling fee based on screen size: $15 for smaller devices (6 inches to 9.7 inches) and $20 for larger e-ink devices (10.3 inches to 13.3 inches).
• Restocking Fee: A 15% fee is applied if the returned unit shows visible wear, scratches, or cosmetic marks.
• Packaging Fee: A $10 fee applies if original box packaging or accessories are missing or damaged.
• Shipping Fees: Customers are responsible for return shipping costs unless the device was damaged or defective upon arrival.

3. Return Process & Timeline

1. Submit Request: Fill out the return request form on the official BOOX Shop website within 30 days of delivery.
2. Ship the Item: Follow the warehouse instructions provided by customer support.
3. Inspection: Warehouse inspection takes 5 to 10 business days once the parcel arrives.
4. Payout: Approved refunds are issued back to your original payment method within 7 business days.

4. Disqualifications & Exclusions

Your return request will be rejected if:

• The request is made after 30 days without a hardware defect.
• The device has user-induced damage, such as cracked screens or deep scratches.
• You modified the official system firmware, performed root access, or installed unauthorized operating systems.
• The item was bought from a third-party retailer like Amazon, B&H, or Best Buy. Those items must follow the respective retailer’s return policy.