Morgan Sports Returns Policy Groin Guard

Morgan Sports allows customers to return products like groin guards within 14 days of the invoice date for a refund or exchange, provided the item is 100% unused, unsoiled, and in its original condition with all packaging intact. However, because groin guards are personal protective wear and undergarments, Morgan Sports strictly enforces hygiene standards: if the item has been unwrapped, tried on directly against the skin, worn, or modified in any way, the return will be rejected. A 100% full refund (including return shipping) is only granted if the groin guard arrives with a major manufacturing defect or structural fault.

Detailed Breakdown of the Morgan Sports Return Policy

1. General Conditions for Returns

• Timeframe: You must request and initiate the return within 14 days from the date the invoice was issued.
• Condition Requirements: Items must be 100% unused, unsoiled, and unassembled.
• Packaging: The item must include 100% of original packaging materials, product ID tags, and outer bags. Returns missing these items may face extra fees or rejection.
• Hygiene Restrictions for Groin Guards: Personal protective gear worn close to the body cannot be returned once opened, tried on, or used due to sanitary regulations.

2. Defective or Faulty Products

• Full Coverage: If the groin guard arrives damaged, missing components, or with a manufacturing defect, Morgan Sports will cover 100% of the purchase price and return shipping fees.
• Reporting Window: Claims for damaged or missing items on arrival must be lodged within 14 days of receiving the package.
• Photo Evidence: You must provide 1 or more clear photographs of the defect along with your original purchase invoice before sending the product back.

3. Shipping and Processing Fees

• Return Shipping Costs: For standard returns based on change of mind or wrong size selection, return freight costs are paid 100% by the customer.
• Exchange Satchel: If exchanging for a different size or model, you must supply 1 pre-paid, self-addressed return satchel to speed up the exchange process.
• Refund Timeline: Once the return passes inspection at the head office, refunds are issued back to the original payment method within 48 to 72 hours.

4. How to Submit a Return

1. Prepare Proof of Purchase: Gather your 1 original order invoice.
2. Pack the Item: Ensure the groin guard is in its original box and packaging with an attached note stating the reason for return.
3. Send Parcel: Mail the package using a tracked post service (such as Australia Post) directly to the Morgan Sports Head Office Returns Department.
4. In-Store Return: Alternatively, call customer support ahead of time to drop off the return directly at their 1 main warehouse facility.