Spencer’s Return Policy: Detailed Breakdown
The official Spencer’s return policy allows customers to return or exchange eligible merchandise within 30 days of receipt or purchase. All returned items must be unworn, unused, in new condition, and kept inside their original, sealed packaging.
Detailed Breakdown of Spencer’s Return Policy
1. In-Store Return Rules & Payment Options
- No Cash Refunds: Spencer’s stores strictly do not offer cash refunds for in-store returns.
- Cash & Gift Card Purchases: Returns for items bought with cash or gift cards are issued back as a 1 Spencer’s gift card.
- Credit & Debit Cards: Purchases made with a credit or debit card are credited directly back to the original payment card used.
- Processing Window: In-store card refund credits generally take 2 to 3 business days to process.
2. Online Return Guidelines
- Return Shipping: Outbound and return shipping fees are non-refundable, and customers must prepay all return postage costs.
- Method of Refund: Online returns are credited back to the original payment method, or issued as a new gift card if paid via gift card.
- Processing Time: Online mail-in refunds take 5 to 7 business days to be processed once received at the warehouse facility.
3. Strict Non-Returnable Items
Due to health, sanitary, and retail safety regulations, Spencer’s does not accept returns on the following categories:
- Body Jewelry: Body jewelry cannot be returned once purchased, though Spencer’s provides a lifetime quality guarantee.
- Intimate Apparel & Wigs: Undergarments, intimate merchandise, and costume wigs.
- Seasonal & Clearance Items: Clearance items and seasonal merchandise (including Halloween goods) are non-refundable.
- Custom Products: Any personalized or custom-ordered merchandise.
4. Product Warranties & Defective Items
- 1-Year Vibrator Warranty: All vibrator products sold by Spencer’s include a 1-year replacement warranty against defects.
- Body Jewelry Quality Guarantee: Body jewelry carries a lifetime quality guarantee for repair or replacement in case of defects.